Front Desk/ Receptionist
Location: Tunis, Tunisia
Department: Admissions
Reports to: Admissions Team Lead
Job Type: Full-time
About Globaleep:
Globaleep is a leading educational services company dedicated to helping international students achieve their academic and career goals. Our comprehensive services include College Admissions Support, Visa Assistance, TOEFL and IELTS Preparation Courses, Career Opportunities, Accommodation assistance, and guidance on Financial Aid and Health Insurance. We are committed to empowering students on their journey to success.
Position Summary:
Globaleep is looking for a great energy Front Desk/Receptionist to undertake receptionist duties at the front desk of our office in Tunis, Tunisia. You will be the “face” of the company for all Globaleep’s customers, being responsible for the first impression we make.
The ideal candidate will have a friendly, positive energy and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A compassionate-oriented approach is essential with the internal and external customers.
The goal is to make guests and visitors feel comfortable and valued while on our premises, as well as support the sales team in their routine.
Responsibilities
- Greet and welcome guests with positive energy
- Answer questions and address complaints.
- Answer all incoming calls and support the customers, redirect them or keep messages.
- Receive products, letters, packages, etc., and distribute them.
- Check, sort, and forward emails.
- Monitor office supplies and place orders when necessary.
- Coordinate shipping and maintain records related to order fulfillment across phone or digital sales
- Provide administrative duties as required including supporting the Chief Office Operations with different tasks
- Maintain high level of CRM records
- Supporting the team on keeping high office standards
Requirements
- Availability to work full shift
- Some experience as front desk representative or relevant position. Receptionist experience is beneficial
- Excellent verbal and written communication skills
- Familiar with office machines (e.g. computer, printer, etc.)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong organizational skills, with an ability to handle multiple projects simultaneously. You thrive when you are busy, you are a master of juggling many priorities at once, and you manage your time wisely.
- Problem-solving skills.
- Team player with a very proactive and positive attitude. Collaboration and a sense of humor are a must in this role. We are a great team and rely on one another to succeed. Confidence to work independently and as a team go a long way in our crew.
- Familiarity with higher education recruiting is beneficial
- Associate degree; additional qualifications are beneficial.
WHAT WE CAN OFFER YOU:
- Health and Dental Benefits for full-time employees
- Employee discounts
- A beautiful and comfortable work environment
- Training and the opportunity for advancement within the company
- A close family of helpful and friendly colleagues
- Room for growth in an expanding and growing business.
Please take the time to visit our website to get a good idea of what we’re about. https://www.globaleep.com
*When sending your resume, please include a cover letter about what makes you the right fit for the Globaleep Team as Receptionist/Front Desk Associate and why you are passionate about this role. Also please include 3 work references.
Salary:
Based on Experience
Benefits:
– Dental care
– Extended health care
Schedule:
Day shift